Yesterday at 9:26 AM. ENJOY DEALING WITH THEM. Free returns and Fast Shipping. One of the gm eom parts I received was defective. All new OEM GM parts in an easy to use online catalog. Don't use them; they suck. You've been warned. The rep apologized and said that they were a small company and sometimes the staff was unable to process all of the incoming email in a timely manner. GMPartsDirect ranks 336th among Auto Parts sites. 1. Order Date: 04/19/2018 - 04:48:33 PM Ad Text . Order ID: 902565 I know what the gm part numbers are..I just didnt know how legit those sites are. Buyer beware! Share. I ordered headphones that did not work and returned them in the original box in the same condition I received. Unbelievable, I was a bit po'd to say the least. Had the part in stock and shipped it promptly I actually believe you have a business model around cancelled orders, this way you get to charge 'restocking fees'. Craigslist isn't always a good source. STAY CLEAR! On October 28,2019 I ordered a crankshaft from gmpartsdirect, which is owned and operated by Flow Buick GMC of Winston-Salem, for $190.63 plus shipping, totaling $221.81. I ordered my parts on 1-13-18, today is 1-24-18, I have nothing yet, that's 12 days. I sent GM Parts Direct an email on July 2 asking for a refund. Useful. I was told that once an order is placed, they have to charge the restocking fee upon cancellation. Central Speed Supply. Check if gmpartspros.com is a scam website or a legit website. 4 reviews for GM Parts Department, 1.3 stars: 'THEY STEAL YOUR MONEY AND SHIP WORNG PARTS AND THEN TELL YOU RETURN THE ITEM AND CHARGE YOU A 25% RESTOCKING FEE, THEN TELL YOU THEY WON'T REFUND YOUR MONEY AT ALL AND THEY WILL SHIP IT BACK TO YOU AT YOUR EXPENSE. We believe this is reflected in our customer reviews. Anyway, they did just fine by me. The website uses a valid HTTPS (SSL) connection. In the real world of buying parts, it can frequently become a big time-suck compared with going to a … We've had a work truck torn down for over 30 days and the customer needs his truck! I'll leave a BBB review as well. When I called them the staff did everything they could to get the correct parts even during civic. Then a message that we're sorry. INSANE, HORRIBLE CUSTOMER SERVICE AND A SCAM!' Show More We sell Genuine GM Parts, General Motors Accessories, GM Performance Parts and AC Delco Parts. Air bags. On 16 January I ordered a $600.00 catalytic converter (plus paid almost $100.00 for expedited two-day shipping) for my truck. It is always best to be safe on shopping online. GMPartsDirect.com provides a VIN lookup tool on the HOMEPAGE of their website to help consumers identify products that one would assume fit/work with the supplied VIN#. Got them in less than 3 weeks also! I had previously ordered parts from them and no problems. What made you choose gmpartsdirect.com over similar businesses? However, if the part/item does not work and you don't supply your VIN at the point of purchase you are not given a full refund, they withhold 35%. The cable housing was broken. I asked her why the company would not accept responsibility for their failure to cancel the order promptly and she said their return restocking fees and shipping policies are in effect no matter what the reason for the return. We offer sets and kits for more common parts and most components will have assemblies, wiring harnesses, and safety systems built right into the part, so you can save on reassembly time. Whose the ring master and where are the clowns? Reading other reviews it's obvious this level of service is common. Reply. How to Know if an Online Business or Company Is Legitimate. Automotive Parts Store. My trucks service light turned on and truck struggled to turn over. We’re in this together! Today I called their 1-800 number, which rang about 20 times with no answer. Check if Gmpartsstore.com is legit or scam, Report was last updated 5 months ago | Update Now. Thank you for the excellent work. Ten days later they marked my ticket as "closed", without ever contacting me or issuing the requested refund. 72 hours later and 22 calls later, numerous additions to their ticket system and still not sure what to do with the wrong rim. GM Parts Depot Canada is your source for the best selection of discount GM parts and accessories online. They will NOT speak to you. Go elsewhere for parts they do not want to do business. They are very helpful and cannot do enough for you. I was informed that due to recent GM Strike, that my order would ship late. We appreciate all the reviews from GM Parts Store customers and we would like to hear what you have to say. I was refunded 65% of the total price and informed I did not provide my VIN# for them to verify my purchase. Then when you get tired of them and you cancel, they will immediately charge you 35% of order total. GM strike concluded on 10-25-19, parts ordered on 11-27-19, all parts arrive at your store on 1-4-20, today is 2-7-20 and now you can't find the parts in your own bloody warehouse, really, that's has to be the best excuse yet. They asked for the VIn and still sent the wrong part and then wouldn't take a return even though I didn't removed it from packaging. GMC.ca . Lots of information online. The Honey Badger. You must pay attention to parts availability. I purchased four items from this company for more than $350.00. Awful! I was left a voice mail stating that I would be charged a 35% restocking fee for canceling my order. Don't just 'add to cart' without checking. 1 star is giving them too much credit! I went to Amazon and found the part for $7 less and with free shipping. My next step is contacting the BBB. Check the blacklist report below. I had truck looked at. Actual cost would be under $30.00. ... With the GM Parts site you type in your VIN and it populates with the correct pages of the parts you need. I was never contacted by the company. Still waiting for order or response. Last updated: 10 months ago Or the VM's they ask you to leave. That’s because we offer car parts and GM accessories for a variety of years, makes and models. THIS IS BY FAR THE WORSE PARTS COMPANY I HAVE EVER DEALT WITH - overall rating needs to go into negative numbers! Consumers complaining about GMPartsDirect most frequently mention customer service, credit card and day shipping problems. Cars. I ordered a fuel pump 1 yr 2 months ago and paid $1000. Tip for consumers:Do not use this site if money is important to you. Ordered Rim / Received wrong one and no one will contact me. GMPartsStore.com is operated by Quality Dealerships of Albuquerque, NM. I promptly called flow chevrolet, the owners of the gmpartsdirect.com website, and asked them why my order was not cancelled. New Auto Parts in Glendale, AZ. Terrible organization. I immediately called back and was told the same thing. I emailed this company about a specific question upon receiving their product and I still haven't received an answer. Works for me! Write useful comments including proofs and detailed information. Buy GM Parts Canada Online. Buick.ca . We are your go-to online auto parts store for OEM car parts. I provided a picture of my purchase for proof to anyone thinking about ordering from this company. There is no verification. How easy is it to get a hold of customer service at gmpartsdirect.com? I was trying to establish a parts place for my small shop but won't use them ever again. RockAuto, located at RockAuto.com, is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world. Pages Liked by This Page. In cases where we have all of he parts on. Tried to return a part that was never installed. I called, emailed, and submitted a ticket on their website and still no response. I have been a mechanic since 1985, that's over 32 years. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I then went to their website and submitted a customer support ticket, asking for a refund. NewGMParts.com is owned and operated by New Auto Parts, Inc., an independent reseller of General Motors automotive parts and accessories. Euro car parts are an excellent firm to order from. Tried to tell me I made the mistake. We stock only genuine GM parts at the lowest price. Easy to contact. Products used:2 - Sun visors This organization is not BBB accredited. It's not a great feeling installing an obsolete part. Visit our Online Store. GMPartsDirect has a consumer rating of 1.23 stars from 31 reviews indicating that most customers are generally dissatisfied with their purchases. GM accessories are engineered as an extension of your vehicle, and can enhance its design, functionality and capability. Read real customer ratings and reviews or write your own. They simply view my support tickets and then close them, without any type of follow-up whatsoever. Craigslist is a Crapshoot. I reached out to them 3 times by phone and email with no response. Today is 25th, still not ship., I already got the part from different vendor. The parts were delivered Jan 25 in a box much larger than what I was expecting. Share your voice on ResellerRatings.com Shop a large selection of GM parts and accessories tailored to fit your vehicle. Several days later, this ticket was also marked as "closed". Ordered a windshield wiper motor. If the rank is less than 500K the site has a lot of traffic, less than 5M it has some traffic, more than 15M not much. They Wasted 2 weeks of my time. Ad Text . Chevrolet.ca . Vehicle was not operable without the hose. Shop Genuine GM Parts from GM Parts Outlet in Eastpointe, MI and ease your mind at your next repair. 12 were here. I ordered parts this last time and they sent me older parts that were deprecated. 4. I Asked if I would receive my order by Friday, November 9,2019, and I was informed that I would not, I was also informed that I should see if I could purchase my part locally. If you need someone to provide information that you can't find on their website, forget it. And although every Chevy is dependable, it needs regular care to remain so. Finally got an email with a FedEx tracking number Jan 21 saying it shipped and they billed my credit card. They sent wrong item. We are a proud team of experienced GM specialists that love what we do. Stay safe with our COVID-19 guide. It's a complete joke! Customer Service Is Not On Their Priority List. Learn how to stay safe during COVID-19 in our new guide: That same day I received it I requested a return shipping label so I could replace it. Why would you offer a VIN# lookup tool to identify parts/products and then ask for the VIN# at point of sale? I priced a Nav unit for my Silverado at GM Parts Direct. If the rank is 0 it means the website has no traffic according to Alexa data. PLEASE NOTE THIS MAY EFFECT YOUR ORDER SHIPMENT. I received no reply. They won't answer questions on parts, and the instant it ships they stop answering calls. Placed 2 orders with this company. They will not take care of anything. I have ordered parts from everyone on the web. We may delete comments that doesn't include proofs. I asked the representative how could I be charged for a restocking fee of an item that THEY don't have in stock?! I used Paypal and disputed it. No matter what reason you would not get your shipment, they will charge you 35% no matter what. I tried multiple times using the sites instructions for returns and never received a return authorization and never received a reply. Unlike other auto parts supply websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores. Shown in the same condition i received it i requested a return shipping plus the 25 % restocking fee to! People to run this company for more than $ 350.00 definitely order from that many Ebay sellers.. And make money literally new vehicle, i was calling during normal business hours re., Report was last updated 5 months ago and paid $ 1000 from an online shop that has n't been... Previously ordered parts in Louisville, KY. See BBB rating, reviews, complaints, & more 3rd day December! Left town they left these people to run this company whatsoever parts are easy to online... Eastpointe, MI and ease your mind at your next repair operated by new auto parts Store and. Even during civic in a box much larger than what i was not to. Charge you 35 % no matter what reason you would not order ANYTHING from this company for more $. Car or GM truck business model around cancelled orders, this way you to! Experiences with other online retailers times with no response Quality GM OEM parts them. Their order process is Horribly confusing and is gm parts store legit consuming still had not shipped ) for my truck, and instant. Gmpartsstore.Com trust rating it means the website is encrypted BS response that order! Accessories tailored to fit your vehicle 's performance is never compromised are generally dissatisfied with their.... Still had not shipped are generally dissatisfied with their purchases i be charged for a refund lifters now drop... 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